Product sold are not entitle for refund unless it meet the below following condition.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, label still attached & not washed.

For any return request that fall under the below category will not be considered.

* Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

* There might be 1cm-3cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit. Exchange for this reason will not be entertain.

* For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

 

Additional non-returnable items:

* Gift cards

* Promotion Products

* Products specially marked

 

To complete your return, we require a receipt, proof of purchase or order number. Do contact us via the Live Chat at the lower right bottom or via our Facebook Page, the Gaga Support Team will be gladly to assist you. For return shipment that didn’t manage to notify us, we will keep for 180 days & will be considered void after 180 days.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the product do not have any defects, we only will refund the product actual value and does not include the original shipping fees.

Refunds in the form of cash voucher are not exchangeable to cash. Please choose the option correct.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Wrongly Order Product (not applicable)

Wrongly Order Product or Accidentally Order Product reason will not be entertained. Customer is responsible to check their order summary in the Cart Page & Check Out Page before proceeding to make payment.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Gaga Customade

C-7-28, OASIS COROPORAE PARK, OASIS DAMANSARA,

NO 2, JALAN PJU 1A/2, ARA DAMANSARA, 47301,

PETALING JAYA, SELANGOR DE, MALAYSIA.

 

 

Shipping

To return your product, you should mail your product to:

Gaga Customade

C-7-28, OASIS COROPORAE PARK, OASIS DAMANSARA,

NO 2, JALAN PJU 1A/2, ARA DAMANSARA, 47301,

PETALING JAYA, SELANGOR DE, MALAYSIA.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

(The management of GAGA CUSTOMADE reserves the right to change the term & conditions without prior notice.)