Shipping Policy

Delivery Time

Orders received will be processed and shipped out on next day. The delivery will take place within 1 -3 working days via GD Express. We also will take into consideration of products availability and will advise accordingly if any delayed in delivery time.

If order containing back order product, we will be shipping together with the ready stock product. Back order normally will be shipped out within 4 to 6 weeks (Working Day Only), once we received from our manufacturing factory.

Please take note that we do not ship to P.O. Box Address.

 

Calculating Cost

We do not profit from shipping. Your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Whereby currently we only engage GD Express for delivery. Shipping costs will be calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

GD Express is charging base on your shipping address postcode within Malaysia. And the delivery cost will increase base on weight of the shipment.

 

International Shipping

We do shipped internationally via FedEx. Shipping cost will be calculated based on the shipping weight at the check-out page.

Estimate Delivery Time

Asia – 1 to 3 days

Europe – 2 to 5 days

US & Rest of the world – 3 to days

*additional  days is needed for area out from major cities. Where you can check estimate delivery time base on the tracking provided at fedex.com

 

For Any Disputes

We do not entertain any disputes or complain after you received your shipment & past 180 days. Any disputes or complain past during this period is consider invalid.

 

For Product Notification

We do let customer know via our email on the status of the product that has defects, out of stock or any other situation that may encounter. If customer do not respond with in 180 days period, all the option provided will be consider as void & invalid.

For the back order product, it may also subjected for out of stock due to the lack of raw materials. We will notified customer with in 3-6 weeks times if there is any unforeseen circumstance that we might face by the production team.

(The management of GAGA CUSTOMADE reserves the right to change the term & conditions without prior notice.)

Return Policy

Product sold are not entitle for refund unless it meet the below following condition.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, label still attached & not washed.

For any return request that fall under the below category will not be considered.

* Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

* There might be 1cm-3cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit. Exchange for this reason will not be entertain.

* For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

 

Additional non-returnable items:

* Gift cards

* Promotion Products

* Products specially marked

 

To complete your return, we require a receipt, proof of purchase or order number. Do contact us via the Live Chat at the lower right bottom or via our Facebook Page, the Gaga Support Team will be gladly to assist you. For return shipment that didn’t manage to notify us, we will keep for 180 days & will be considered void after 180 days.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the product do not have any defects, we only will refund the product actual value and does not include the original shipping fees.

Refunds in the form of cash voucher are not exchangeable to cash. Please choose the option correct.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gagacustomade.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Wrongly Order Product (not applicable)

Wrongly Order Product or Accidentally Order Product reason will not be entertained. Customer is responsible to check their order summary in the Cart Page & Check Out Page before proceeding to make payment.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@gagacustomade.com and send your item to:

Gaga Customade

C-7-28, OASIS COROPORAE PARK, OASIS DAMANSARA,

NO 2, JALAN PJU 1A/2, ARA DAMANSARA, 47301,

PETALING JAYA, SELANGOR DE, MALAYSIA.

 

 

Shipping

To return your product, you should mail your product to:

Gaga Customade

C-7-28, OASIS COROPORAE PARK, OASIS DAMANSARA,

NO 2, JALAN PJU 1A/2, ARA DAMANSARA, 47301,

PETALING JAYA, SELANGOR DE, MALAYSIA.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

(The management of GAGA CUSTOMADE reserves the right to change the term & conditions without prior notice.)

Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such below

  • Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@gagacustomade.com or mailing us at:

 

Gaga Customade

C-2-12, OASIS COROPORAE PARK, OASIS DAMANSARA,

NO 2, JALAN PJU 1A/2, ARA DAMANSARA, 47301,

PETALING JAYA, SELANGOR DE, MALAYSIA.

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all requirements and implement additional generally accepted industry standards.

 

SECTION 5 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 6 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@gagacustomade.com or by mail at Gaga Customade.

[Re: Privacy Compliance Officer]

 

Gaga Customade

C-2-12, OASIS COROPORAE PARK, OASIS DAMANSARA,

NO 2, JALAN PJU 1A/2, ARA DAMANSARA, 47301,

PETALING JAYA, SELANGOR DE, MALAYSIA.

 

(The management of GAGA CUSTOMADE reserves the right to change the term & conditions without prior notice.)