Shipping Policy

Delivery Time

Orders received will be processed and shipped out on next day. The delivery will take place within 1 -3 working days via GD Express. We also will take into consideration of products availability and will advise accordingly if any delayed in delivery time.

If order containing back order product, we will be shipping together with the ready stock product. Back order normally will be shipped out within 4 to 6 weeks (Working Day Only), once we received from our manufacturing factory.

Please take note that we do not ship to P.O. Box Address.

 

Calculating Cost

We do not profit from shipping. Your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Whereby currently we only engage GD Express for delivery. Shipping costs will be calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

GD Express is charging base on your shipping address postcode within Malaysia. And the delivery cost will increase base on weight of the shipment.

 

International Shipping

We do shipped internationally via FedEx. Shipping cost will be calculated based on the shipping weight at the check-out page.

Estimate Delivery Time

Asia – 1 to 3 days

Europe – 2 to 5 days

US & Rest of the world – 3 to days

*additional  days is needed for area out from major cities. Where you can check estimate delivery time base on the tracking provided at fedex.com

 

For Any Disputes

We do not entertain any disputes or complain after you received your shipment & past 180 days. Any disputes or complain past during this period is consider invalid.

 

For Product Notification

We do let customer know via our email on the status of the product that has defects, out of stock or any other situation that may encounter. If customer do not respond with in 180 days period, all the option provided will be consider as void & invalid.

For the back order product, it may also subjected for out of stock due to the lack of raw materials. We will notified customer with in 3-6 weeks times if there is any unforeseen circumstance that we might face by the production team.

(The management of GAGA CUSTOMADE reserves the right to change the term & conditions without prior notice.)